Frequently Asked Questions
Everything you need to know about shopping with My Dream Cake.
What is the standard shipping time for cake decorating supplies?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout for urgent baking projects.
How do you ensure fragile items like cake stands and fondant arrive safely?
We use industry-grade protective packaging, including bubble wrap and reinforced boxes, to ensure that delicate tools, edible decorations, and heavy stands arrive in perfect condition.
Can I return edible products or food-grade items?
For health and safety reasons, we cannot accept returns on edible products such as fondant, food coloring, or sprinkles. However, non-edible tools and hardware can be returned within 30 days if they are in their original, unopened packaging.
Do you offer bulk discounts for professional bakeries?
Yes, we offer competitive wholesale pricing for registered businesses. Please contact our support team with your business details to apply for a trade account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans like Afterpay to make your home baking investments more manageable.
Are your food-grade products compliant with safety standards?
Absolutely. All our edible products and food-contact tools meet strict international food safety standards and are sourced from reputable manufacturers to ensure the highest quality for your kitchen.